FREE WORLDWIDE SHIPPING ON ORDERS OVER 29 EUR

FAQ

Product

Who are your products made for?

We are a brand for premium men’s underwear. All our products were designed for men and are mostly worn by men.

Which size should I choose?

Check out our size guide to get an idea which size is the right one for you.

Which payment methods do you accept?

We accept PayPal, several credit cards (Visa, MasterCard, American Express) and payments through Sofortüberweisung in selected countries.

How can I change my order/shipping address?

If you have noticed you made a mistake in your order, please contact hello@trueboxers.com immediately. We’ll figure out whether your order has already been fulfilled or if there is still the possibility to adjust your order.

Shipping

Where do you ship to?

We ship worldwide.

How much does shipping cost?

We like to keep things simple and charge a €4.90 shipping fee for every country in the world. If you order for more than EUR 29, shipping is free to any country in the world.

How long will it take for my order to arrive?

We aim to deliver as fast as possible. If you’re living in Austria, Germany or Switzerland you will receive your parcel 3-5 business days after you have placed your order. Allow 5-7 business days for other countries in the EU and 1-2 weeks for the rest of the world. Add 2-3 business days for embroidered goods.

Will I have to pay any additional fees or taxes?

There may be import taxes or fees applied to your order by your local government when delivery is made. We are not liable for these charges and they unfortunately can’t be reimbursed by True Boxers. If you’re unsure whether this applies to your country, please contact your local customs office to find out more.

Return & Exchange

Can I return or exchange the products I have ordered?

Yes, you can. We offer a 14 days right to return on all our underwear products. However, exluded are products which have been provided with initialsbecause the product has been specially embroidered for you. The products returned have to be in an unworn and unwashed condition with all tags intact and in place.

Simply get in touch with us at hello@trueboxers.com and we will guide you through the process.

Are returns free?

We don’t cover shipping costs incurred for returning products to True Boxers. However, if you want to exchange your boxers for another size or model, shipping for the new product is for free.

Quick Size Guide
You must agree with the terms and conditions to checkout. Thank you for joining our mailing list! Thanks! We will notify you when this product becomes available! Your Cart is Empty Subtotal Order Notes Checkout Edit Cart I Agree with the Terms & Conditions Added Add to Cart NOTE: You need to buy 3 or more pairs of boxers to meet the requirements for free initials.